Frequently asked questions
What is your return policy?
Lissandra offers a return period of 120 days from delivery date. Products must be in their original, unused condition and have all tags attached to be eligible for return. The customer is responsible for return shipping costs unless otherwise stated.
Read more in our Return and Refund Policy.
How long does it take to process a refund?
Refunds are processed within up to 10 working days after we have received and checked the returned goods.
The refund will be made to the same payment method used for the purchase.
What shipping options are available for my order?
Lissandra offers free shipping on all orders.
- Processing time: 1–3 business days (Monday–Friday)
- Delivery time: 5–7 business days (Monday–Friday)
Total delivery time is normally approximately 6–10 business days.
See more information in our Shipping policy.
Can I cancel my order after it has been placed?
If you wish to cancel your order, please contact us as soon as possible:
Please note that we cannot guarantee cancellation if the order has already been processed or shipped.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately:
Please include:
- Order number
- Clear pictures of the problem
We will handle the matter as quickly as possible at no extra cost to you.
How can I contact customer service?
You can contact our customer service via the following information:
- Opening hours: Monday–Friday, 09:00–18:00
- E-mail: kontakt@lissandra.se
- Address: Capital Business Centre, Entrance A, Floor 1, Triq Taz-Zwejt, San Gwann, SGN3000, Malta
