Frequently asked questions
What is your return policy?
You always have 14-day statutory right of withdrawal from the day after you receive your order, according to the Distance Contracts Act. In addition, Lissandra offers 120 days open purchase from delivery date. The products must be unused and in essentially unchanged condition — you may of course examine the item as you would in a store. The customer is responsible for the return shipping cost unless otherwise stated. You also have 3-year warranty according to the Consumer Sales Act if the product is defective.
Read more in our Return and Refund Policy.
How long does it take to process a refund?
Once we have received your return (or when you have shown that it has been submitted, t.ex. with delivery receipt) we will carry out the refund within 14 days at the latest. It may then take a few banking days before the money appears in your account.
The refund will be made to the same payment method used for the purchase.
What shipping options are available for my order?
Lissandra offers free shipping on all orders.
Your goods are shipped from our international warehouse and delivered the final leg by PostNord or another local carrier:
- Processing time: 1–5 business days (Monday–Friday)
- Delivery time: 9–16 working days (Monday–Friday)
Total delivery time is normal 10–21 business days (approximately 2–4 weeks). You will receive a tracking number via email as soon as your order has been shipped.
See more information in our Shipping policy.
Can I cancel my order after it has been placed?
If you wish to cancel your order, please contact us as soon as possible:
Please note that we cannot guarantee cancellation if the order has already been processed or shipped.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately:
Please include:
- Order number
- Clear pictures of the problem
We will handle the matter as quickly as possible at no extra cost to you.
How can I contact customer service?
You can contact our customer service via the following information:
- Opening hours: Monday–Friday, 09:00–18:00
- E-mail: kontakt@lissandra.se
- Phone: +46 70 955 94 19
- Address: Capital Business Centre, Entrance A, Floor 1, Triq Taz-Zwejt, San Gwann, SGN3000, Malta