Privacy Policy

Last updated: May 16, 2026

At Lissandra, we value your personal privacy and work to protect your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

This privacy policy describes how we collect, use, store and protect your personal information when you visit our website or shop with us.

By using our website, you accept the terms of this privacy policy.

1. What information we collect

When you use our website or make a purchase, we may collect the following types of information:

Personal information

  • Full name
  • Delivery address and billing address
  • Phone number
  • Email address
  • Payment information
  • Order history

Technical information

  • IP address
  • Browser and device type
  • Time zone and language settings
  • Cookies and usage data
  • Pages visited and interactions on the website

2. How we use the information

We use your information to:

  • Process and deliver orders
  • Manage payments and invoicing
  • Provide customer support
  • Send order confirmations and delivery updates
  • Prevent fraud and improve security
  • Improve website functionality and user experience
  • Meet legal and regulatory requirements
  • Send relevant information and offers where consent is available

We never sell your personal information to third parties.

3. Legal basis for processing

We process personal data based on the following legal grounds:

  • Fulfillment of contracts for purchase and delivery
  • Legal obligations under law
  • Legitimate interest in security and service improvement
  • Consent for marketing communications where required

4. Payment security

All payments are processed through secure and certified payment providers.

Lissandra does not store complete credit card details or sensitive payment information on our servers.

All payment information is protected through encrypted connections and security systems.

5. Sharing of information

We may share necessary personal information with trusted third parties to operate our business, including:

  • Payment providers
  • Shipping and logistics companies
  • IT and hosting services
  • Analysis and security services
  • Authorities when required by law

All partners are obliged to treat information confidentially and in accordance with applicable data protection regulations.

6. Cookies and Tracking Technology

Lissandra uses cookies and similar technologies to improve the user experience and analyze website performance.

Cookies can be used to:

  • Save customer settings
  • Manage shopping cart features
  • Improve website speed and security
  • Measuring traffic and user behavior
  • Show relevant ads and offers

You can change or block cookies at any time via the settings in your browser.

7.Storage of Personal Data

We only store personal data for as long as is necessary to:

  • Fulfill orders and customer service
  • Meet legal, tax and accounting requirements
  • Prevent fraud and handle disputes

When the information is no longer needed, it is securely deleted or anonymized.

8. Your Rights under GDPR

You have the right to:

  • Request access to your personal data
  • Request correction of incorrect information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Request data portability
  • Withdraw consent when processing is based on consent
  • File a complaint with the relevant data protection authority

To exercise your rights, you can contact us via email.

9. Data Protection and Security

We use appropriate technical and organizational security measures to protect personal data against:

  • Unauthorized access
  • Loss or theft
  • Abuse or manipulation
  • Accidental spread

Despite our security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. External Links

Our website may contain links to external websites operated by third parties.

Lissandra is not responsible for the content, security or privacy policies of external websites. We recommend that you read their policies before providing any personal information.

11. Changes to the Policy

We reserve the right to update this Privacy Policy as necessary to reflect changes in legislation, technology or operations.

The latest version will always be published on this page with an updated date.

12. Contact information

If you have any questions about this privacy policy or how we process your personal data, please contact us.

Company name: UE Media Ltd
Company No.: C89545
VAT: MT25781909
Store name: Lissandra
E-mail: kontakt@lissandra.se
Company address: Capital Business Centre, Entrance A, Floor 1, Triq Taz-Zwejt, San Gwann, SGN3000, Malta