Shipping

Welcome to Lissandra. We strive to provide a smooth, transparent and reliable delivery experience for all our customers in Sweden, Finland, Norway, Denmark, Estonia, Spain, Germany, Netherlands, Poland, UK, Switzerland, France, Austria and Czech Republic. Below you will find full information about shipping, processing times and delivery terms.

1. Shipping cost

We offer free shipping on all orders within Sweden, Finland, Norway, Denmark, Estonia, Spain, Germany, Netherlands, Poland, United Kingdom, Switzerland, France, Austria and the Czech Republic.

All prices on the website are shown including VAT.

2. Order deadline

Last date for ordering: 14:00
(GMT+01:00) Central European Standard Time (Stockholm)

Orders placed before this time will be processed the same business day.
Orders placed after this time will be processed the next business day.

3. Order processing & Delivery times

To estimate when your package will arrive, please combine processing time and delivery time.

  • Processing time: 1–3 business days (Monday–Friday)
  • Delivery time: 5–7 business days (Monday–Friday)

Total estimated delivery time: 6–10 business days

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link.

Please note that it may take 24-48 hours for tracking information to update in the carrier's system.

5. Shipping company

We partner with reliable carriers for safe and traceable delivery, including:

  • PostNord
  • DHL
  • UPS
  • FedEx

6. Delays

Delivery times are estimates and may in some cases be affected by factors beyond our control, such as:

  • Holidays
  • Weather conditions
  • Logistical delays
  • Customs or distribution issues

In case of major delays, you can contact our customer support with your order number for assistance.

7. Damaged or lost packages

If a package arrives damaged or if the tracking shows it is missing, please contact us immediately.

Attach clear pictures of the packaging and your order number.

We will then offer either a free replacement delivery or a full refund depending on the situation.

8. Contact information

If you have any questions about your order or delivery, please feel free to contact us:

  • Business: UE Media Ltd
  • Company No.: C89545
  • VAT: MT25781909
  • Store: Lissandra
  • E-mail: kontakt@lissandra.se
  • Address: Capital Business Centre, Entrance A, Floor 1, Triq Taz-Zwejt, San Gwann, SGN3000, Malta