Shipping

Welcome to Lissandra. We strive to provide a smooth, transparent and reliable delivery experience for all our customers in Sweden, Finland, Norway, Denmark, Estonia, Spain, Germany, Netherlands, Poland, UK, Switzerland, France, Austria and Czech Republic. Below you will find full information about shipping, processing times, delivery terms and any customs and import fees.

1. Shipping cost

We offer free shipping on all orders to Sweden, Finland, Norway, Denmark, Estonia, Spain, Germany, Netherlands, Poland, United Kingdom, Switzerland, France, Austria and the Czech Republic.

Note: Free shipping means that Lissandra does not charge any fees for the transportation itself. It does not automatically mean that the delivery is exempt from local import VAT, customs or the carrier's customs clearance and administration fees.

Deliveries outside the EU
For orders to Norway, the UK and Switzerland, local import VAT, customs duties, clearance or administration fees may be added upon import. If such fees are not explicitly stated as included or prepaid at checkout, they will be paid by the customer.

For deliveries to EU countries, prices are shown including applicable VAT. For deliveries to non-EU countries, the order amount includes the taxes explicitly displayed and charged by Lissandra at checkout. Any local import fees not shown as included at checkout are not included in the product price or free shipping.

2. Deadline for ordering

Last date for ordering: 18:00
(GMT+01:00) Central European Standard Time (Stockholm)

Orders placed before this time will begin on the same business day.
Orders placed after this time will be processed the next business day.

3. Order processing and delivery times

To estimate when your package will arrive, the processing time and delivery time should be added together.

  • Processing time: 1–5 business days, Monday–Friday
  • Delivery time: 9–16 working days, Monday–Friday

Total estimated delivery time: 10–21 business days (approximately 2–4 weeks).

Deliveries that require customs clearance may in some cases take longer. The time for customs clearance is beyond Lissandra's direct control.

4. Order tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link.

Please note that it may take 24-48 hours for tracking information to update in the carrier's system.

5. Shipping company

We partner with reliable carriers for safe and traceable delivery, including:

  • PostNord
  • DHL
  • UPS
  • FedEx

The carrier used may vary depending on destination, delivery route, and availability.

6. Delays

Delivery times are estimates and may in some cases be affected by factors beyond our control, such as:

  • Holidays
  • Weather conditions
  • Logistical delays
  • Customs clearance
  • Local distribution problems

In case of major delays, please contact our customer support and provide your order number, and we will help you investigate the delivery.

7. Damaged or lost packages

If a package arrives damaged or if the tracking shows that the package is missing, please contact us as soon as possible.

Attach clear pictures of the package and packaging and state your order number.

Depending on the situation, we will offer either a free replacement delivery or a full refund.

8. Customs, import VAT and other import fees

Deliveries within the EU: For orders shipped within the EU, applicable VAT is included in the price shown. No additional import duties will normally be charged when the shipment is shipped and handled as a Union good within the EU.

Deliveries outside the EU: Norway, the UK and Switzerland are outside the EU customs and VAT area. Depending on destination, order value, product type and local regulations, the following costs may apply:

  • Local import VAT
  • Customs duties
  • Customs duties
  • Carrier administration or handling fees

Unless these costs are explicitly stated as included or prepaid at checkout, they are not included in the product price or free shipping. The customer is responsible for paying the fees directly to the customs authority, carrier or other responsible party prior to or in connection with delivery.

The amount of fees is determined by the recipient country's authorities and the carrier, so Lissandra cannot guarantee or calculate the exact amount in advance.

An order that is refused, not picked up or returned due to unpaid import duties may incur return, customs or handling costs. Such actual costs may be deducted from any refund, to the extent permitted by applicable consumer law.

We recommend that you check the regulations with the customs authorities in your country before ordering. You are also welcome to contact our customer service if you have any questions about the delivery.

9. Contact information

If you have any questions about your order, delivery or any import fees, please feel free to contact us:

  • Business: UE Media Ltd
  • Organization number: C89545
  • VAT number: MT25781909
  • Store: Lissandra
  • E-mail: kontakt@lissandra.se
  • Phone: +46 70 955 94 19
  • Address:
    Capital Business Centre, Entrance A, Floor 1
    Triq Taz-Zwejt
    San Gwann, SGN3000
    Malta